Giving your customers what they want…ATTENTION

Kara English

In my business I expect the best, no exceptions. This goes for my business partner, my family and anyone that I do business with. That may make me seem like an awful person. I’m really not that bad. I just figure if you are going to put forth the effort, why not do the best that you can. When we started our business we knew what would make us stand out from our competition. It would be our US: our service, our attitude and how we would treat our customers. I know I blog about customer service a lot, I think that is because as much as SEO, email marketing, etc. is important to a the success of a business, SERVICE, the best service, is what keeps your customer coming back to you again and again. Right now over 30% of our business …

Read more from the original source:
Giving your customers what they want…ATTENTION

Mom are you going to work on Christmas?

Kara English

Mom are you going to work on Christmas? This is the question I got before the holidays from the kiddos. They’ve been home on Christmas break and I’ve been working each day. We are busier than ever so I haven’t had much personal time lately. My answer was of course, no honey I will not be working on Christmas. But looking at last year’s sales, we did have orders on Christmas Day and a few customer service phone calls and emails. When do you turn off of the phones, turn off the computers and just breathe? I know on Christmas Day I will turn everything off and focus all my attention on my family, but I also know that little spot in my brain will want to check my email or my voice mail and it will be bugging me to find out what is goin…

Link:
Mom are you going to work on Christmas?